Our Services
Our Service Process
Experts In Outsourcing is a professional outsourcing solutions provider that helps businesses across Australia and beyond build efficient, high-performing offshore teams. With a strong focus on quality, cultural alignment, and long-term client success, the company connects businesses with top-tier remote professionals in the Philippines and other outsourcing hubs. Whether you’re looking to reduce costs, streamline operations, or scale faster, Experts In Outsourcing offers customised support to meet your specific staffing needs.
Core Services
1. Accounting & Bookkeeping Support
- Daily transaction recording and reconciliation (Xero, MYOB, QuickBooks)
- Accounts payable and receivable management
- Payroll support (STP compliance, superannuation calculations)
- BAS preparation support (in collaboration with registered agents)
- Financial reporting and cash flow monitoring
2. Customer Service & Virtual Assistance
- Email, live chat, and phone support
- Order processing, CRM updates, and customer follow-ups
- Virtual assistant services for admin, calendar, and inbox management
- Complaint resolution and customer retention support
3. Digital Marketing Services
- Social media management and content creation
- Paid ads (Google Ads, Facebook/Instagram)
- SEO support and blog content planning
- Email marketing and funnel automation
4. Human Resources Outsourcing
- End-to-end recruitment and onboarding support
- Employee file management and policy implementation
- Timekeeping, leave tracking, and performance documentation
- HRIS management and advisory on local labour law compliance
5. Administrative & Back Office Support
- Data entry and database maintenance
- Document formatting and transcription
- Report preparation and spreadsheet work
- Workflow automation assistance
Why Choose Experts In Outsourcing?
- Quality Talent, Vetted Thoroughly: All candidates undergo multi-step screening for skills, experience, and professionalism.
- Australian Business Focus: We specialise in supporting Australian SMEs, understanding Fair Work compliance, BAS, superannuation, and more.
- Transparent Communication: We offer clear reporting, dedicated account managers, and local point-of-contact support when needed.
- Cost-Effective Solutions: Clients gain access to high-calibre professionals without the expense of full-time local staff—saving up to 70% in staffing costs.
- Long-Term Partnership Approach: We prioritize retention, cultural alignment, and ongoing performance support to build stable, reliable offshore teams.
Industries Served
- Accounting & Finance Firms
- eCommerce & Retail
- Real Estate & Property Management
- Health Practices
- Professional Services
- Startups and Tech Companies
Tools and Platforms Supported
- Accounting: Xero, MYOB, QuickBooks
- Communication: Slack, Zoom, Teams
- CRM & Admin: HubSpot, Salesforce, Monday.com, Trello
- Marketing: Canva, Meta Ads, Google Ads, Mailchimp
- HRIS: Employment Hero, BambooHR, Zoho People
Client Engagement Model
- Flexible Hiring: Part-time, full-time, or project-based
- End-to-End Recruitment: We handle sourcing, screening, and onboarding
- Ongoing Support: Performance monitoring, training, and management oversight
- Clear Pricing: Flat monthly rates with no hidden fees
Job Role Application Process
The Client Introduction
We start with an online meeting to introduce our services and understand your role requirements through key questions. We document qualifications, experience, and other relevant details to create an ideal candidate brief. Once finalised, we proceed with sourcing and screening candidates.
Candidate Sourcing & Screening
Based on your requirements, we will search the job market using various channels, starting with our internal database. We’ll also leverage popular job boards and networking opportunities to find strong candidates. This process typically takes 7–14 days. After screenings, we will shortlist three candidates for you to interview and send their CVs for your review.
Candidate Interview
At Experts In Outsourcing, we believe client-candidate interaction is crucial to the onboarding process. The client selects the candidate based on technical background, qualifications, and cultural fit. Meeting the candidate is essential, as it significantly improves retention.
Candidate Offer
Once the client has reviewed all short-listed candidates by interviewing them, they will be presented with the decision to move forward or not with a specific candidate. Once the client determines they would like to place a candidate in role, we move very quickly to secure that candidate and ensure we verbally offer a role that is subject to employer reference checks. At this stage, we will contact a previous employer or client for performance feedback with questioning designed to cover major aspects of your role. Once this is completed, the client will be sent two employer checks for review and once satisfied move to the contract signing and then the onboarding stage.
Onboarding The Candidate
Onboarding the candidate will involve setting up their payroll which we manage and also organising any training you would like to conduct through organising an online meeting. We continue to be present in these meetings so that we may understand the way in which you want your tasks to be conducted and also to keep accountability in roles. Even when the onboarding process has concluded, we continue to help assist in the management of candidates whether this be further development or to monitor performance.
Employer of Record Service (Philippines & Fiji)
As a registered entity within these countries, we offer the employer of record service for those clients wishing to build their own workforce in these countries. This service allows you to source candidates, interview, negotiate salaries and have more control over the personnel selection process. The employees as part of this service are provided payroll and HR support to remain compliant with all mandatory payments and adherence to HR guidelines for local employment.
Contact Information
Ready to scale your business with world-class offshore support?
Visit our Contact Us page or reach out directly to our team to discuss your needs.
Email: jalene@expertsinoutsourcing.com
Website: www.expertsinoutsourcing.com
Build Your High-Performing Remote Team
Access top-tier talent in the Philippines & Fiji with our expert outsourcing solutions. Reduce costs, boost efficiency, and scale your business seamlessly with skilled professionals ready to support your operations.