Meet The Team
Erica
Student Application Admissions
Task Description:
- Accepting and filtering student applications
- Assess applications according to eligibility and course entry requirements
- Encode and issue offer letters to eligible students
- Organising and filing enrolment documents on SMS portal
- Prepare monthly reports on student admission and other relevant tasks on the department
- Other tasks that may be assigned from time to time.
What I love about working with my client
“I truly enjoy working with my client because of the supportive and collaborative environment. The people I work with are kind, understanding, and foster a positive workplace culture. I appreciate that I am always busy, as it makes the days go by quickly, and I feel trusted by my supervisor, who allows me to manage my tasks independently without micromanagement. My teammates are not only great at working independently but also excel in teamwork, making every task more enjoyable. I value the opportunity to learn from them, and the mutual appreciation we share at the end of each day makes the work even more rewarding.”
Siti
Student Administration/ Marketing
Task Description:
- Admin work such as checking emails, checking on new student intakes and updates, etc.
- Updating and monitoring student fee details
- Sending fee reminders to students
- Updating and monitoring student academic progress if needed
- Content writing for the weekly newsletter sent to students
- Calls students to follow up on payment for due fees or any student-related concerns
- Performs any tasks given by the Client
What I love about working with my client
“I am truly happy working with my client because of the supportive and welcoming environment the organisation provides. Being part of the support team has definitely enhanced my critical thinking and multitasking skills, allowing me to handle various tasks efficiently. At the same time, it has further improved my customer service skills as I communicate with students, ensuring their needs are met with professionalism and care. The client is approachable and values our opinions, making us feel heard and appreciated. My colleagues are incredibly friendly and accommodating, making it easy to build strong connections. The whole institution fosters a sense of belonging, making me feel like I am part of a family rather than just a workplace. Being a part of such a positive and encouraging team is a pleasure!”
Christelle
Certified Public Accountant (Xero Certified)
Task Description:
- Accounts Inbox Management
- Accounts Payable (AP) and Invoice Processing
- Accounts Receivable (AR) and Sales Invoices
- Process AR/sales invoices on Xero
- Commission Schedule of Agents: Weekly Expense Report
- Commission Report Preparation
- Financial Reporting & Analysis
- Data Entry for Student Management System
- Monitoring Fees and Collections
- Track agent commissions
What I love about working with my client
““In my role as an Accountant, I enjoy the variety of tasks, from managing accounts payable and receivable to assisting with financial reporting and budgeting. I value the opportunity to collaborate with different departments and contribute to the organisation’s finances.
Working with my client has been rewarding, especially with the guidance of my manager. His patience in explaining new reports and addressing any issues I escalate ensures I can perform my tasks effectively and accurately. My other teammates from different departments are also helpful as we assist each other in completing the tasks.”
Working with my client has been rewarding, especially with the guidance of my manager. His patience in explaining new reports and addressing any issues I escalate ensures I can perform my tasks effectively and accurately. My other teammates from different departments are also helpful as we assist each other in completing the tasks.”
Frances
Sales Account Manager
Task Description:
- Meet with old and new potential Academic Agents in the country and Asia Pacific
- Discuss business proposals and commissions with partners in the Philippines and Australia
- Evaluate student’s qualifications, background and provide education advice on best courses
- Discuss course fees, visa fees, immigration laws and structures with students and agents, closes client prospects and meeting targets
- Speak through webinars and in person events about the college
- Connects, plans and executes marketing strategies with Sydney team
- Create a personal social media presence to get more quality leads
- Assists with student’s GTE Statement, GS document and supporting documents for visa application
- Gather and contact direct leads and introduce school, courses, fees and assists them with enrolment and student visa application
- Provide admission and administrative support for other team members
- Handle communication and affairs in the Philippines on behalf of the company in Australia
What I love about working with my client
“A great working environment is something I am always grateful for working with my company. I enjoy working with my current employer as it makes me feel like I am a part of a community of people with the same goals and are genuinely supportive of each other. I like working with straightforward and open-minded colleagues with great work ethic which also influences me to be productive but have fun working at the same time.””
Trisha
Administrative Support
Task Description:
- Provide administrative assistance to Consultants, the Operations Manager, and the Managing Director
- Checking emails and responded to client enquiries through email
- Implement email management systems by adding clients to designated folders and creating labels and filters
- Conduct accurate data transfers and setting up client’s Seek profile
- Carry out assigned tasks from the client
What I love about working with my client
“I’m beyond grateful and blessed to be working with my client because of their openness to new ideas and suggestions, which creates a collaborative and dynamic environment. They genuinely appreciate my hard work, making me feel valued and motivated to give my best. Their unwavering support pushes me beyond my comfort zone, fostering both personal and professional growth. I also appreciate the trust they place in me to take ownership of my tasks, allowing me to work with confidence and independence. Most importantly, they inspire and encourage me to achieve my goals, making every experience both rewarding and fulfilling. It’s a virtual work environment built on mutual trust, appreciation, and growth—one where respect and support make a real difference in motivation and job satisfaction.”
Hazel
Administration Assistant
Task Description:
- Handle various administrative requests, including CV formatting, drafting offer letters, conducting reference checks, and setting up new candidates in the system.
- Database Management, maintain and update client and candidate records with accuracy and efficiency.
- Ensure adherence to company and industry compliance standards, conducting regular audits and follow-ups as needed.
- Track and report key performance indicators (KPIs) for recruitment consultants, providing insights to optimise productivity.
- Organise, prioritise, and respond to emails efficiently, ensuring seamless communication between stakeholders.
- Provide administrative and operational support to the Director, as well as handling assigned tasks.
What I love about working with my client
“I am truly grateful to work from the comfort of my home while providing my client with dedicated support and efficient service. The role has helped me improve my organisation, multitasking, and communication skills, enabling me to handle tasks effectively and meet client expectations. I appreciate the trust and respect my client shows, which makes working with them fulfilling and rewarding. Their supportive and collaborative environment motivates me to contribute my best every day, making the experience truly enjoyable.”
Rogie
Administration & CV Formatting
Task Description:
- Apply the provided CV template while maintaining its structure, fonts, and formatting style
- Ensure uniform margins, font sizes, bullet points, and spacing for a polished look
- Format job titles, company names, locations, and employment dates clearly
- Use bullet points to outline responsibilities, achievements, and measurable impact
- Ensure the skills section aligns with the template’s format while highlighting key competencies
- Proofread for spelling, grammar, and punctuation errors
- Check for proper alignment, consistent spacing, and section organisation
- Manage office tasks, including filing, data entry, and record-keeping
- Assist in the preparation of reports, presentations, and documents
- Maintain and update company databases, spreadsheets, and records
- Assist different departments with administrative tasks as needed
What I love about working with my client
“I genuinely enjoy working with my client because of the mutual respect, collaboration, and trust we share. Their clear communication, recognition of my efforts, and openness to new ideas make every interaction meaningful and productive. It’s fulfilling to contribute to their success while continuously learning and growing alongside them.”
Pooja
Accountant
Task Description:
- Entering all business transactions accurately in accounting software and ensuring proper documentation.
- Updating and reconciling accounts such as assets, liabilities, equity, revenue, and expenses for accurate record-keeping.
- Compiling key financial reports including the Balance Sheet, Income Statement (Profit & Loss), and Cash Flow Statement to reflect the financial health of the organization.
- Matching internal financial records with bank statements to ensure consistency and detect discrepancies.
- Handling payments to suppliers and collections from clients, ensuring timely and accurate processing of all receivables and payables.
- Creating and monitoring budgets, ensuring sufficient liquidity for operations, and providing financial forecasts to guide business decisions.
- Advising management on financial strategies and decisions, while accurately processing employee payroll, including taxes and deductions.
What I love about working with my client
“What I like most about working with my clients is building strong, trusting relationships where I can truly understand their needs and help them make confident financial decisions. I enjoy being a reliable support system—whether it’s solving a complex issue, helping them plan for the future, or simply making their day a little easier with clear, organized financial information. The sense of collaboration and being part of their growth journey is incredibly rewarding for me.”
At Experts In Outsourcing, we have been able to cultivate a highly qualified talent pool of candidates in the Philippines. We don’t just fill jobs with a quota of people to interview, we align the criteria of your job role and source candidates that are committed and dedicated to your operations, have the skills and background to do the job and most importantly aim to meet your employee retention goals. Below are some of the current members of our team working for some of our dedicated clients based in Australia.
Great Things About Working with Outsourced Employees from the Philippines
1. High English Proficiency
- The Philippines is one of the largest English-speaking countries in Asia.
- English is an official language, and many Filipinos speak it fluently with neutral accents—ideal for customer service, support, and content roles.
- Communication (both verbal and written) is generally clear, professional, and culturally adaptive.
2. Strong Work Ethic & Reliability
- Filipino workers are known for being hardworking, dedicated, and detail oriented.
- Many are used to working night shifts or adjusting to different time zones to align with overseas clients.
- Loyalty is a strong cultural value, which often results in long-term working relationships.
3. Culturally Compatible
- Filipinos are generally friendly, respectful, and team oriented.
- They adapt well to Western business culture and communication styles.
- There’s a strong culture of hospitality and politeness, which enhances customer service roles.
4. Cost-Effective Talent
- Hiring from the Philippines allows businesses to significantly reduce labour costs without sacrificing quality.
- You can access highly skilled professionals (accountants, marketers, developers, designers, etc.) at a fraction of the cost of local hires.
5. Large Talent Pool Across Roles
- The Philippines produces thousands of college-educated graduates annually, especially in fields like:
- Accounting & finance
- IT & software development
- Marketing & design
- Healthcare & administrative services
- Many workers also have experience in international BPO companies, which boosts professionalism.
6. Government Support for Outsourcing
- The Philippine government heavily supports the BPO sector through tax incentives, training programs, and infrastructure development.
- Stable policies and a strong outsourcing ecosystem make it a safe place to outsource work.
7. Familiarity with Remote Tools & Workflows
- Many Filipino professionals are already proficient in using tools like:
- Slack, Zoom, Google Workspace, Microsoft Teams, Trello, HubSpot, Xero, Canva, etc.
- Remote work is common, so they’re often self-managed, disciplined, and tech-savvy.
8. Excellent Customer Service Culture
- The Philippines has long been a hub for customer service outsourcing due to its:
- Empathy-driven communication
- Calm, polite demeanour
- Training in de-escalation and soft skills
9. Flexibility in Scheduling
- Many workers are open to align with client time zones.
- Ideal for 24/7 support models, virtual assistance, or real-time communication needs.
10. Strong Community & Professional Networks
- Many outsourced professionals in the Philippines work as part of agencies, co-working setups, or freelance communities, making it easier to find replacements or build larger remote teams quickly.
Bottom Line:
Outsourcing to the Philippines offers a rare blend of affordability, professionalism, and cultural alignment. Whether you’re building a customer support team, hiring virtual assistants, or expanding your marketing or accounting departments, Filipino talent can help you scale faster and more cost-effectively—while maintaining quality and reliability.
Build Your High-Performing Remote Team
Access top-tier talent in the Philippines & Fiji with our expert outsourcing solutions. Reduce costs, boost efficiency, and scale your business seamlessly with skilled professionals ready to support your operations.